Talenti, the gelato that sells for $5.79 at Whole Foods, has a problem: Nobody can open the jars, and hundreds of people are flocking to social media to vent.

This reporter discovered the issue the hard way. I tried to open a fresh pint of Talenti on Monday night, and the lid wouldn’t budge. My boyfriend, who is currently on a liquid diet and wanted gelato for dinner, couldn’t get it either. I put on rubber gloves to twist the lid, but it still wouldn’t open.

So of course, we decided to Google it, and what we found was overwhelming.

People are using knives, hammers, screwdrivers, scissors and wrenches to open it. There are Reddit threads and blog posts about it.

The company blamed an overly forceful “new lid-capping machine.”

Talenti also provided an official statement.

So there you have it. I’m proud to have blown the lid off this issue. Also, a tip: Reach out to Talenti and you might get some free gelato out of it. Assuming you can get the new one open.

Sept. 13, 2015, 10:00 a.m.: This story has been updated.